You can review our frequently asked questions about shipping below, to know Banbroken's complete shipping policy you can click on the following link .
We are working to solve the problems of shipping to the Canary Islands and make them faster and more efficient, but for now the answer is Yes, we ship to all of Spain. You only have to add additional information such as your number of identification or DNI in the order and we take care of the rest.
Once the purchase is made you will receive an email with the information about your order and in the same way when it is sent you will receive a tracking or tracking number to know where it is at all times. You can also check the status of the order from your Banbroken user profile on our website. To access you must go to "my account" - "Orders"
No, we only accept secure payments made through credit cards, debit cards and PayPal, Google Pay, Apple Pay and Shop Pay gateways.
You will receive a confirmation email when you complete the purchase process. If at the end of the purchase process you do not receive any email, contact us and we will solve it.
Returns & Exchanges
You can review our frequently asked questions about exchanges and returns below, to know the complete Banbroken shipping policy you can click on the following link.
Get in touch with our customer service to make the change as soon as possible. If your order has not left our warehouses, we will change it without problem.
At Banbroken we make the size change free of charge for the client, so you can write to us indicating your order information; and our customer support staff will respond to your request as soon as possible. Remember that all size changes must comply with the conditions of refund.
The shipping costs associated with a return are the responsibility of the customer. You can make any shipping method you want to send us the return, however, we recommend that they be certified to ensure delivery. To know the complete return procedure you can click here.
To. al cliente
Do you still have doubts about a topic? Do not hesitate to contact our customer service and we will solve it as soon as possible. click here to contact.