Terms of service

GENERAL CONDITIONS OF SALE – BANBROKEN SPAIN, S.L.

Last updated: May 19, 2025

These General Conditions of Sale regulate the purchase of products offered through the website https://banbroken.com, property of BANBROKEN SPAIN, S.L. (CIF: B93551323, address: Calle Perete, 21 – 29006 Málaga, Spain, contact email: info@banbroken.com).

These conditions comply with the provisions of the Royal Legislative Decree 1/2007, the Law 34/2002 on the Information Society, he Regulation EU 2016/679 (GDPR), the LOPDGDD, as well as with the Legislative Decree 1/2012 on Domestic Trade in Andalusia.

Object and Scope of Application

These terms apply to all sales made by BANBROKEN through its online platform. Purchases for resale are prohibited. Any attempt to do so entitles BANBROKEN to cancel the order and suspend the account.

Minimum Age and Legal Capacity

Only those who have at least 16 years old of age and legal capacity to enter into contracts under their national legislation. If the buyer is found not to meet these requirements, BANBROKEN may cancel the contract.

Placing Orders

The user must complete the purchase process online. Once the order is placed, a confirmation email is sent. The contract is concluded upon confirmation of product shipment.

BANBROKEN reserves the right to reject orders in the following cases:

Product out of stock.
Incorrect payment details or impossibility of verification.
Order marked as fraudulent.
Underage user or reseller.
Clear error in the price.
Impossibility of delivery.

Price and Payment

Prices include VAT and are expressed in eurosAdditional shipping charges may apply. The total price is shown at checkout. Payment is made using the secure payment methods indicated on the Site.

The product ownership It is transferred once full payment has been received.

Shipping and Delivery

Orders are processed Monday through Friday (excluding holidays). Delivery times are indicated during checkout. Partial shipments are possible at no additional cost to the customer.

In compliance with article 47.d of DL 1/2012 of Andalusia, it is expressly reported that the maximum delivery time of the products will be 30 calendar days from the formalization of the order, unless another period is agreed with the consumer.

Right of Withdrawal

In accordance with articles 102 and following of RDL 1/2007, the customer has the right to withdraw from the contract without justification within a period of 14 calendar days from receipt of the product.

To exercise this right, the product must be returned in perfect condition, with its original packaging and no signs of use. BANBROKEN will refund the amount paid, including standard shipping costs. within a maximum period of 14 days, using the same payment method, once receipt of the product or proof of return has been verified.

They are excluded from the right of withdrawal:

Customized products (e.g. BanbrokeniD).
Products that may deteriorate quickly.
Items sealed for hygiene reasons that have been unsealed.

The withdrawal form is available [aquí] or you can contact us by email.

Exchanges and Returns

In addition to the right of withdrawal, BANBROKEN offers 60 days of extended exchange policyThe first size exchange is free within the EU. Returns must be requested via info@banbroken.com.

In the event of a manufacturing defect or error attributable to BANBROKEN, the full amount of the order and the corresponding shipping costs will be refunded.

Legal Guarantee

All products are covered by the legal guarantee of 2 years from delivery, in accordance with Articles 114 et seq. of Royal Decree-Law 1/2007. During this period, the customer may request repair, replacement, price reduction, or termination of the contract if the product is non-compliant.

Responsibility

BANBROKEN will not be responsible in cases of Force Majeure either events beyond your control, such as pandemics, strikes, natural disasters, postal service interruptions or cyber attacks.

Applicable Law and Jurisdiction

These conditions are governed by the Spanish legislationAny controversy will be resolved before the courts of the consumer's domicile.

In accordance with the Article 84 of DL 1/2012 of Andalusia, claims related to e-commerce domiciled in Andalusia can be addressed to the Trade Inspection of the Andalusian Government.

Consumers can access the European online dispute resolution platform:
👉 https://ec.europa.eu/odr

11. Customer Service

For any questions, complaints, or to exercise your rights, please contact:

BROKEN SPAIN, S. . . .L. . . .
📍 21 – 29006 Perete Street, Malaga, Spain
📧 info@banbroken.com

(EUROPA OCCIDENTAL, EUROPA CENTRAL, EUROPA ORIENTAL)

THESE CONDITIONS OF SALE ARE APPLICABLE IN WESTERN EUROPE, CENTRAL EUROPE AND EASTERN EUROPE, EXCEPT BULGARIA, CROATIA, NORWAY, ROMANIA, SLOVAKIA, SWITZERLAND AND Türkiye, WHICH ARE GOVERNED BYCONDITIONSDIFFERENT.

PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE ORDERING PRODUCTS ONLINE FROM THE BANBROKEN PLATFORM.

IF YOU ARE LOCATED IN ANY OF THE COUNTRIES LISTED ABOVE, ADDITIONAL COUNTRY-SPECIFIC CONDITIONS MAY APPLY, WHICH CAN BE VIEWED AT THE END OF THESE TERMS OF SALE OR BY CLICKING ON THE COUNTRY REFERENCE LINK. THESE ADDITIONAL CONDITIONS OVERRIDE THE FOLLOWING CONDITIONS TO THE EXTENT OF ANY INCONSISTENCIES.

APPLICABILITY

You are reading these Terms of Sale (“Terms of Sale”) because you are using a BANBROKEN website, digital experience, social media platform, mobile application, or wearable technology, or one of our other products or services; all of which are part of the BANBROKEN Platform (“Platform”). These Terms of Sale create a legally binding agreement between you and BANBROKEN and its affiliates (which we may refer to as “BANBROKEN”, “we”, “us” or “our”) in relation to orders for products available on the Platform. Please review ourList of Local Entitiesfor the name of the entity BANBROKEN responsible for providing you with the Platform and the corresponding contact information.Banbroken may revise these Terms of Sale without prior notice by posting the revised Terms of Sale on its Platform. The Terms of Sale posted on the Platform at the time you place your order on the Platform will govern that purchase. Please read these terms carefully and check that your order details are complete and accurate before submitting your order. If you believe there is an error, please contact us at:info@banbroken. Your use of the Platform is also governed byTerms of useandPrivacy Policyfrom Banbroken. The Terms of Sale are incorporated herein by reference.

PLACING ORDERS ON THE PLATFORM

REQUIREMENTS FOR PLACING ORDERS

To place an order on the Platform, you must be at least 16 years of age, or older if required by applicable law to enter into an agreement with Banbroken and a consumer, not a reseller.

NO PURCHASES FOR RESALE

The Platform is intended solely for Banbroken sell products of Banbrokendirectly to end consumers, and therefore, the purchase of products for resale is strictly prohibited. Purchase for resale means the purchase of products from Banbroken by someone who resells, or intends to resell, the product of Banbroken to others (consumers, businesses or any third party). If Banbroken believes that you are involved in a purchase for resale, Banbroken reserves the right to take any action against you, including, without limitation, restricting sales to you, canceling your orders, or suspending or terminating your account.

HOW TO PLACE ORDERS

You need an email address to place an order, and you may need to set your browser to accept both (functional) cookies and pop-up menus to use all of the Platform's features, including designing personalized items, adding items to your shopping bag, and submitting your order.

When you place an order, we will send you an email acknowledging receipt of your order. Our acceptance of your order takes place at the time the Products are dispatched to you: we will send you an email confirming that the Products have been dispatched (“Order Confirmation”). At this point, a contract is formed, containing the Terms of Sale, and is legally binding between you and us (the “Contract”). We recommend that you print or download a copy of these Terms of Sale and the corresponding Order Confirmation for your future reference. If we are unable to supply a product to you, we will inform you in writing and will not process the order.

OUR RIGHT TO REFUSE YOUR ORDER OR CANCEL A CONTRACT

Fulfillment of all orders on the Platform is subject to availability. We explicitly reserve the right to refuse your order for any reason. We also reserve the right to cancel a contract by written notice to you in the following situations, without being liable for any damages or costs other than the refund of any amounts received from you in connection with the canceled contract if:

the product is not available/in stock;
your billing information is incorrect or cannot be verified;
Your order is flagged by our security systems as an atypical order or an order susceptible to fraud;
you are under 16 years of age, or under the upper age permitted under applicable law to enter into a contract with Banbroken;
you are a reseller;
there was an error in the price displayed on the Platform; or
We were unable to deliver to the address you provided;
an Event Outside Our Control occurs (see below).

DATA CHECKING

When you submit your order to us, we may perform certain checks before fulfilling it. These checks may include verifying your address and checking for fraud. We perform partially automated checks on all purchases to filter out atypical or suspicious transactions, or transactions that may be identified as susceptible to fraud. Suspected fraud on the Platform will be investigated and, if necessary, prosecuted.

PRICE/PAYMENT

PAYMENT METHODS

You can find the payment methods available for each country in the help section of Banbroken.com (the “Website”). We do not accept any payment methods not listed in the help section. Please do not attempt to pay in any way other than those specified there. If you do, we will not be liable for any loss of payment or any other damages that may result from this action.

PAYMENT PROCESSING

If you pay by credit/debit card, we will deduct the amount due from your account as soon as your order leaves our warehouse. If you pay by bank transfer (only available for wholesale orders), we will begin delivery (or manufacturing in the case of custom products) [BANBROKENiD]) after receiving your payment. This may take several days. If no payment has been received within 12 calendar days after you submitted your order, your purchase will be automatically canceled. Payments can only be processed if billing information can be verified.

TRANSFER OF TITLE

We retain title to any products until we have received full payment for any such products.

PRICES AND CURRENCY

Product prices on the Platform include value-added tax (VAT), as applicable. Shipping rates apply per order. Exact shipping rates depend on the country to which your order is shipped. For more details on shipping rates by country, please see the Help section of the Website below.

Prices are listed in euros, except for the United Kingdom, Sweden, Norway, Switzerland, and Denmark, where prices are listed in local currency. If you change the delivery country while browsing or during the checkout process, prices may be displayed in a different currency from that point on. Please note that changing the delivery country may affect the price due to currency exchange or country-specific prices.

YOUR TOTAL PRICE

The total price specified on the final screen of the checkout process includes taxes and shipping costs. This price will be recorded in the Order Confirmation, which we recommend you print or download for future reference. If paying by credit card, the total amount for your entire order will be reflected on your statement in the local currency.

If your local currency is different from the currency in which the prices are indicated, your bank will apply the exchange rate applicable on the date of purchase. Your bank may apply a different exchange rate, which is beyond our control.

PRICE CHANGES

Product prices will be those displayed on the Platform. Prices may change from time to time, but changes will not affect any orders we have confirmed in an Order Confirmation.

SHIPPING AND DELIVERY

DELIVERY: WHERE AND WHEN

We do not ship on certain holidays. Please refer to the Website's help section for available delivery dates, methods, and times. We can only fulfill orders to home or business addresses in one of the countries listed in the Website's help section.

DELIVERY IN PARTS

Whenever possible, we try to deliver all of your ordered items at the same time. However, please note that due to the fact that personalized products (BanbrokeniD) are manufactured in different companies, an order of several customized products (BanbrokeniD) may result in shipment in parts.

We reserve the right to split the delivery of your order, for example, if part of your order is delayed or unavailable. If we split your order, we will notify you of our intention by sending an email to the email address you provided when you placed your order. You will not be charged any additional delivery costs.

INSPECTION AFTER DELIVERY

Upon delivery, please inspect the package for damage. If the products are found to be damaged, please do not accept the shipment.

SHIPPING RATES

FREE SHIPPING

If you make a purchase above the threshold for your delivery country, you'll receive FREE "Standard Delivery" or a discounted "Express Delivery" option. Other terms may also entitle you to free delivery. Please refer to the Website menu section for threshold amounts and corresponding discounted delivery rates.

CUSTOM ITEMS

CONDITIONS FOR PERSONALIZATION

For most personalized items (BanbrokeniD), you can submit a combination of letters, spaces, and numbers to form an “ID” (a personalized message that appears on your creation). We reserve the right, in our sole discretion, to reject an ID, for example, because it contains a trademark belonging to a third party, or the names of sports teams, athletes, or celebrities that you (or Banbroken) you do not have the right to use, or because it contains material we consider inappropriate. If we reject your identification, we will notify you by email as soon as possible.

CONSUMER RECOGNITIONS RELATING TO PERSONALIZATION

Both the design of the item (color combination, etc.) and the customization will be created by you. To the extent this is not the case, you hereby warrant that you are authorized to use the design or customization created by another person.

You should understand that although we have the right to reject your customization or design, you are solely responsible for your design and customization, and we have no obligation to review or reject your design or customization.

Your design and customization constitute what we refer to as “User Content.” Section 2 of the Terms of Use applies to your design and customization.

RETURNS AND CANCELLATIONS

ORDER CANCELLATION BEFORE DELIVERY

You can cancel any order free of charge and without giving any reason, as long as it has not yet shipped. We begin processing orders placed in our online store almost immediately. If you wish to cancel your order, please first check the status of your order by visiting the "Order Status" link located in the top right corner of the website.

If your order status is "pending" or "on hold," you may cancel your order by contacting our customer service center (see the help section of the Website). Our customer service agents will request cancellation of your order at our warehouse. If this is successful, they will send you an email, and the cancellation will be free of charge. If cancellation is not possible, the products will be delivered to you and may be returned according to the procedure set out below.

Custom orders (BanbrokeniD) cannot be cancelled before shipping, as we start manufacturing the custom products (BanbrokeniD) immediately after receiving the order.

Return of orders after delivery: defective products

You have the right to return products delivered to you if they are defective or otherwise non-compliant with your order upon receipt. If your claim is justified, the purchase price and shipping costs will be refunded. For practical information on how to return them, please see the Help section of the Website.

Furthermore, we remind you that under Spanish and EU law, we are liable to you for any lack of conformity in a product that appears within a minimum period of two years from delivery of the product, and for which you have various statutory rights in this context. The foregoing does not limit these statutory rights in any way.

YOUR RIGHT OF REVOCATION

Right of withdrawal:

In accordance with current legislation, the client has a period of 14 calendar days from the moment you receive the order to exercise your right of withdrawal, without having to justify your decision and without any penalty.

The customer must return the products in perfect condition, unused and in their original packaging, no later than within a period of 14 calendar days from the date on which you communicated your decision to withdraw.

Once we receive the product, or proof that the return shipment has been made, we will refund the amount paid using the same payment method used in the initial transaction, unless the client has expressly indicated otherwise and at no additional cost. The refund will be made without undue delay and, in any case, within a maximum period of 14 calendar days from the moment we are informed of your decision to withdraw.

Please ensure that the products you return are complete (for example, both items in a pair must be returned) and have not been used in any way other than what is reasonably necessary to decide whether you want to keep the products. This means you are allowed to try on the clothing or shoes, but you may not wear or wash them. In the event of improper handling that results in a decrease in the value of the product, the customer may be liable for such depreciation.

Exceptions: The right of withdrawal does not apply to products manufactured according to the consumer's specifications or clearly personalized (e.g., BanbrokeniD products).

For practical information on how to make a return, please consult the Help section of our platform. There you will find a withdrawal form that you can use if you wish. You can also exercise your right by any other unequivocal declaration (for example, by letter or email). This communication must be sent before the end of the 14-calendar-day period.

REFUND INFORMATION

The refund will be made using the same payment method used by the customer in the initial transaction, unless the customer has expressly agreed otherwise and provided that this does not incur any additional cost.

If you paid by bank transfer, you must provide this information to Customer Service when you initiate the refund so we can refund the money directly to your account. For practical information on how to complete the refund and refund deadlines, visit:

CONDITIONS APPLICABLE TO PREVIOUSLY ORDERED PRODUCTS

Previous orderThis is the process by which you can pre-order a product in advance of its planned commercial release. Due to the nature of pre-orders, the following specific conditions apply to pre-ordered products:

Delivery.Pre-ordered products are expected to be delivered before the commercial release date, provided we have received your payment at least three business days prior to that date. Specific delivery times depend on the availability of the product in our warehouse. Standard delivery times will apply from the moment the pre-ordered product is available in our warehouse. This information represents best estimates only; deadlines are not binding.

Pay.Unless you have chosen payment upon delivery or payment after delivery, the following applies. Your payment will be deducted as soon as the order is received (or, in the case of a bank transfer, as soon as possible). We will not begin processing your order until we have received payment. For bank transfers, this may mean that delivery will be later than stated in the previous section.

Product release date.The expected commercial launch date (product release) for your pre-ordered product can be found on the product description page on the Website.

EVENTS BEYOND OUR CONTROL

An Event Outside Our Control means any act or event beyond Our reasonable control, including but not limited to strikes, lock-outs or other industrial action by third parties, civil disturbance, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks.

If an Event Outside Our Control that occurs affects the performance of our obligations under these Conditions of Sale:

a) we will contact you as soon as reasonably possible to notify you; and
b) our obligations under these terms and conditions will be suspended and the time for performance of our obligations will be extended by the duration of the Event Beyond Our Control.

If an Event Outside Our Control affects our delivery of a product to you, we will agree a new delivery date with you after the Event Outside Our Control has ended. You may cancel the contract if an Event Outside Our Control occurs and you no longer wish us to supply the products. Please review your cancellation rights in accordance with the Cancellation section above.

OTHER IMPORTANT CONDITIONS

We may transfer our rights and obligations under a contract to another organization, but this will not affect your rights or our obligations under these Terms of Sale.

You may only transfer your rights or obligations under these Terms of Sale to another person if we agree in writing.

Each paragraph of these Terms of Sale operates separately. If any court or relevant authority determines that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms of Sale, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.

If we release you from liability for your breach, we will only do so in writing and this will not automatically release you from liability for any subsequent breach by you. We will not record a copy of the contract between us.

APPLICABLE LEGISLATION/JURISDICTION

You agree that the Platform, the Terms of Sale and any dispute between you and Banbroken They shall be governed in all respects by Spanish law, without regard to conflict of law provisions, and not by the 1980 United Nations Convention on Contracts for the International Sale of Goods.

Except where prohibited and without limiting statutory consumer rights, you agree that all disputes, claims and legal proceedings arising, directly or indirectly, out of or related to the Platform (including, but not limited to, the purchase of products from Banbroken) shall be resolved individually, without resorting to any form of class action, and exclusively in the competent courts of Amsterdam, the Netherlands.

If you have a complaint, please contact us first via the pageContact us. If you feel your complaint has not been properly addressed, you may (but are not required to) use the Online Dispute Resolution (ODR) platform, which can be accessed throughhttp://ec.europa.eu/odr.

All claims must be filed within one (1) year after the claim arises, to the extent permitted by applicable law.

COUNTRY-SPECIFIC CONDITIONS

If you are located in any of the following countries, the additional terms below will apply and will supersede any inconsistent terms set forth above.

AUSTRIA

The last paragraph in the previous section entitled “APPLICABLE LEGISLATION/JURISDICTION” is deleted in its entirety and replaced with the following:

“All claims must be filed within three (3) years after the claim arises.”

FRANCIA

In the previous section entitled “PLATING ORDERS ON THE PLATFORM”, the section “OUR RIGHT TO REFUSE YOUR ORDER OR CANCEL A CONTRACT” is deleted in its entirety and replaced with the following:

“OUR RIGHT TO REFUSE YOUR ORDER OR CANCEL A CONTRACT

We reserve the right to cancel a contract by written notice to you in the following situations, without being liable for any damages or costs other than the refund of any amounts received from you in connection with the canceled contract:

your billing information is incorrect or cannot be verified;
Your order is flagged by our security systems as an atypical order or an order susceptible to fraud;
you are under 16 years of age, or under the upper age permitted under applicable law to enter into a contract with Banbroken;
you are a reseller;
We were unable to deliver to the address you provided; or
due to an Event Beyond Our Control (see below).”

In the previous section titled “RETURNS AND CANCELLATIONS”, the section “RETURNS OF ORDERS AFTER DELIVERY: DEFECTIVE PRODUCTS” is hereby deleted in its entirety and replaced with the following:

“Banbroken, Colosseum 1, 1213 NL Hilversum, The Netherlands, shall be liable for any lack of conformity of the products according to the conditions set out in the articles L. 217-4 et seq. of the French Consumer Code, and hidden defects in these products in accordance with the conditions set forth in Articles 1641 et seq. of the French Civil Code. If your claim is justified, the purchase price and shipping costs will be refunded. For practical information on how to return a product, please visit our help section.

Please note that under the legal guarantee of conformity, you:

You have 2 years from the date of delivery of the product to file a claim;
You can choose between repair or replacement of the product, subject to the cost conditions set out in the article L. 217-9 of the French Consumer Code;
You do not have to prove the lack of conformity of the product for a period of two (2) years after delivery of the product.

The legal guarantee of conformity is without prejudice to any commercial guarantee that may be provided.

You may also decide to act in accordance with the legal warranty against hidden defects, pursuant to Article 1641 of the French Civil Code. In this case, you may choose between cancellation of the sale or a reduction in the sale price, as provided for in Article 1644 of the French Civil Code.

The second and third paragraphs of the section entitled “APPLICABLE LAW/JURISDICTION” are deleted in their entirety and replaced with the following two paragraphs:

“Except where prohibited and without limitation to statutory consumer rights, you agree that all disputes, claims and legal proceedings arising, directly or indirectly, out of or related to the Platform (including, but not limited to, the purchase of products from Banbroken) and exclusively in the competent courts of Spain.

If you have any complaints, please contact us first via the pageContact usIf you feel that your complaint has not been properly addressed, you may (but are not obliged to) use the Online Dispute Resolution (ODR) platform which can be accessed throughhttp://ec.europa.eu/odr.In addition, you have the right to initiate a mediation procedure by contacting the mediators as indicated: Association des Médiateurs Européens (197, Boulevard Saint-Germain, 75007 PARIS, telephone: 09 53 01 02 69),http://www.mediationconso-ame.com/The mediators will attempt, independently and impartially, to reach an amicable resolution to the dispute. In the case of mediation, each party is free to accept or reject the mediator's proposed solution.

ALEMANIA

The last paragraph in the previous section entitled “APPLICABLE LEGISLATION/JURISDICTION” is deleted in its entirety and replaced with the following:

“All claims must be filed within two (2) years after the claim arises.”

HUNGARY

The previous section entitled “APPLICABILITY” is amended by adding the following:

“These Conditions of Sale constitute an implicit agreement between you and Banbroken, unless it otherwise meets the requirements for written agreements under Hungarian law.”

ITALIA

In the previous section titled “Price/PAYMENT”, the section “PRICE CHANGES” is replaced in its entirety by the following:

“PRICE CHANGES

Product prices will be those displayed on the Platform. Prices may change from time to time, but changes will not affect any order you have submitted, even if it has not yet been confirmed in an Order Confirmation.

“RETURN OF ORDERS AFTER DELIVERY: DEFECTIVE PRODUCTS

Banbroken, pursuant to Article 130 of the Consumer Code, guarantees the conformity of any goods sold for a period of two years after delivery of the goods. Without prejudice to any rights provided to you by applicable law, in the event of a lack of conformity, you will be entitled to have the goods brought to you in conformity free of charge by repair or replacement or to have an appropriate reduction made in price or to have the contract regarding such goods terminated, in accordance with Article 130 of the Consumer Code. You have the right to exercise the above rights, in the event that any products are defective or otherwise non-conforming to your order when you receive them, provided that you inform us of the lack of conformity within two months from the date on which you detect such lack of conformity. If your claim is justified, the purchase price and shipping costs will be refunded. For practical information on how to make a return, please consult the help section of the Website.

The second paragraph of the previous section entitled “APPLICABLE LEGISLATION/JURISDICTION” is deleted in its entirety and replaced by the following two paragraphs:

“Regardless of the applicable legislation above, please remember that you will enjoy the statutory rights provided to you under Section 1, Title III of the Italian Consumer Code (Legislative Decree No. 206/2005).”

“Except where prohibited and without limiting statutory consumer rights, you agree that all disputes, claims and legal proceedings arising, directly or indirectly, out of or in connection with the Platform (including, without limitation, the purchase of products from Banbroken) will be resolved individually, without resorting to any type of class action, and exclusively in the court of the place where you are a resident or have your domicile.”

POLAND

The previous section entitled “APPLICABLE LAW/JURISDICTION” is deleted in its entirety and replaced with the following:

“APPLICABLE LEGISLATION/JURISDICTION

You agree that the Platform, the Terms of Sale and any dispute between you and Banbroken shall be governed in all respects by Polish law.

Except where prohibited by applicable law, and without limitation to statutory consumer rights, you agree that all disputes, claims and legal proceedings arising, directly or indirectly, out of or related to the Platform (including, but not limited to, the purchase of products from Banbroken) will be resolved individually, without resorting to any type of collective action, and exclusively in the competent courts in accordance with applicable law.

If you have a complaint or feel there is a dispute between us, please first contact us via the pageContact us. If your dispute with us cannot be resolved, you may (but are not obligated to) use the Online Dispute Resolution (ODR) platform, which can be accessed throughhttp://ec.europa.eu/odr”.

Last revised: August 2024– WE/CEE

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