Terms of service
GENERAL TERMS AND CONDITIONS OF SALE – BANBROKEN SPAIN, S.L.
Last updated: October 2, 2026
These General Terms and Conditions of Sale govern the purchase of products through https://banbroken.com, owned by BANBROKEN SPAIN, S.L. (Tax ID (CIF) B93551323, registered office at Calle Hilera, 8 – Edificio Scala 2000, 29007 Málaga, Spain; warehouse at Calle Perete, 21 – 29006 Málaga; email: info@banbroken.com).
They are governed by Real Decreto Legislativo 1/2007 (General Law for the Protection of Consumers and Users), Ley 34/2002 on Information Society Services, Regulation (EU) 2016/679 (GDPR), Ley Orgánica 3/2018 (LOPDGDD) and Decreto Legislativo 1/2012 on Domestic Trade of Andalusia.
1. Purpose and Scope
These terms apply to all purchases made on banbroken.com by end consumers. Purchases for resale are not permitted: if we detect an order placed for that purpose, we may cancel it and refund the amount paid. The terms applicable to each purchase are those published at the time the order is placed.
2. Capacity to Contract
To make a purchase, you must be at least 16 years old and have the legal capacity to enter into contracts under the laws of your country. If this requirement is not met, BANBROKEN may cancel the order and refund the amount paid.
3. Orders
Orders are placed through the website's checkout process. Once your order is complete, we will send you a confirmation email with an order summary. The contract is concluded when we confirm that the product has been shipped.
BANBROKEN may reject or cancel an order, issuing a full refund of the amount paid, in the following cases:
- product out of stock;
- incorrect payment details or payment details that cannot be verified;
- order identified as potentially fraudulent;
- buyer who does not meet the age requirement or who is purchasing for resale;
- obvious pricing error;
- delivery to the address provided is not possible.
4. Price and Payment
Prices are in euros and include VAT. Shipping costs, if any, are shown before checkout is completed, together with the total price. Payment is made using the secure methods shown during checkout. Ownership of the product passes to you once we have received full payment. Price changes do not affect orders already placed.
5. Shipping and Delivery
Orders are prepared Monday to Friday, excluding public holidays. Delivery times and shipping costs are shown during checkout and in our Shipping Policy. In accordance with Article 47(d) of Legislative Decree 1/2012, the maximum delivery period is 30 calendar days from the order, unless another period is agreed with you. We may ship an order in several parts at no extra cost; if so, we will notify you by email.
When you receive the package, check that it is not damaged; if it is, tell the carrier and contact us.
6. Pre-Orders
Some products are sold on pre-order before they are available in our warehouse. In these cases:
- the product page clearly states that the item is on pre-order and shows the estimated shipping date;
- payment is taken when the order is placed;
- if the order includes both pre-order and in-stock products, everything ships together once the pre-order is ready;
- the estimated shipping date you accept at purchase is the agreed delivery period. If it is delayed, we will notify you and you may cancel the order for a full refund;
- you can cancel free of charge at any time before shipping by emailing info@banbroken.com.
7. Cancellation Before Shipping
You can cancel any order free of charge as long as it has not been shipped, by emailing info@banbroken.com. If it has already left our warehouse, you can return it in accordance with the Exchanges, Returns and Warranty Policy. Personalized products cannot be canceled once production has started.
8. Right of Withdrawal
In accordance with Articles 102 et seq. of Real Decreto Legislativo 1/2007, you have 14 calendar days from receipt of your order to withdraw from the contract without giving any reason. Notify us at info@banbroken.com or by any other unequivocal statement, and return the product within 14 calendar days of that notification.
You may try the product on to check it, but you must return it in its original condition and packaging. If you handle it beyond what is necessary and this reduces its value, you may be liable for that depreciation. We will refund the amount paid, including standard shipping costs, within 14 calendar days using the same payment method. We may withhold the refund until we have received the product or proof that it has been sent back.
The right of withdrawal does not apply to products that are personalized or made to your specifications, sealed products that have been unsealed for hygiene reasons, or products liable to deteriorate rapidly.
9. 30-Day Trial, Exchanges and Returns
In addition to the statutory right of withdrawal, BANBROKEN offers the following commercial guarantees:
- HISPANO and LEVITO shoes: 30-day trial with a refund even if they have been worn, plus free, unlimited size exchanges within the European Union.
- All other products: 60 days to exchange the size, with the first exchange free within the European Union.
The full terms are set out in the Exchanges, Returns and Warranty Policy. These commercial guarantees are additional to, and do not limit, your statutory rights.
10. Legal Guarantee
All products carry the 3-year legal guarantee of conformity from delivery, in accordance with Articles 114 et seq. of Real Decreto Legislativo 1/2007. If a product is not in conformity, you may request repair, replacement, a price reduction or termination of the contract. In the event of a manufacturing defect or an error by BANBROKEN, we will cover the shipping costs.
11. Personalized Products
For personalized products, the customer is responsible for the text or design requested and warrants that they have the right to use it. BANBROKEN may refuse a personalization that includes third-party trademarks, names or content without authorization, or inappropriate content; in that case, we will notify you and refund the amount paid if no alternative is agreed.
12. Liability and Force Majeure
BANBROKEN is not liable for delays or failures to perform caused by events beyond its reasonable control, such as strikes, natural disasters, pandemics, transport disruptions or cyberattacks. If such events occur, we will notify you as soon as possible, agree a new delivery date with you, and you may cancel the order for a full refund.
13. Governing Law, Jurisdiction and Complaints
These terms are governed by Spanish law. Any dispute shall be resolved by the courts of the consumer's place of residence.
If you have a complaint, please email us first at info@banbroken.com. You may also file a complaint with the consumer affairs services of your autonomous community or, in accordance with Article 84 of Legislative Decree 1/2012, with the Trade Inspection Service of the Junta de Andalucía. Official complaint forms (hojas de reclamaciones) are available on request.
14. Customer Service
BANBROKEN SPAIN, S.L.
Calle Perete, 21 – 29006 Málaga, Spain
info@banbroken.com