FAQ

Measure your foot and compare it to the size guide on the product page. Don't rely solely on another brand's size chart. If you're between sizes, contact us before purchasing.

Yes. The first size exchange is free for orders shipped within the European Union, provided the product is unused, with its original packaging and tags. Outside the EU, the customer is responsible for any shipping costs and applicable local charges. See the exchange and returns policy.

It's designed so you don't have to choose between feeling stable while lifting and moving freely while running or jumping. Its wide toe box allows your foot to work freely, the zero drop provides a natural and stable base, and its construction adapts to changes in pace during functional training.

It's designed for functional training, short or medium-distance sprints within the WOD, jumps, and strength work. For long runs and exclusively for running, we recommend a dedicated running shoe.

It's possible. If you're coming from a high drop shoe, start gradually and listen to your body. Zero drop changes how the work is distributed between your foot and leg.

Reserve your unit before it's ready to ship from the warehouse. The estimated shipping date is always displayed on the product page. You'll also receive updates via email and in the community.

Shipments will begin on October 15, 2026. If there is a relevant update, we will communicate it via email and on our channels.

We can send them separately, with no additional shipping costs, or group them together depending on availability. We'll notify you by email if your order requires more than one shipment.

Write to us as soon as possible at info@banbroken.com Please include your order number. If the order has already entered processing or shipping, we will apply the corresponding return procedure.

Because Shopify calculates it based on the country, postal code, weight, and order value. You'll see the exact amount before you pay.

Available orders are typically processed within 24 business hours. If the carrier has already picked up, they will ship the next business day. Check the shipping policy.

You'll receive an email with the tracking link when the courier picks it up. Also, check your spam or promotions folder.

Yes, to destinations enabled in the store. Outside the European Union, taxes, duties, or local charges may apply and are the responsibility of the customer.

Before you pay, you'll see the products, discounts, shipping, and applicable taxes. The crossed-out original price lets you clearly see the discount you've received.

At checkout, you'll see the payment methods available for your country and device. All payments are processed through secure payment providers.

EU customers can exercise their right of withdrawal within 14 calendar days of receipt. The item must be unused, with its original packaging and tags. See full details in the refund policy.

Write to us at info@banbroken.com Please provide your order number and photos of the product and packaging. We will review your case and let you know the next step.